Frequently Asked Questions

How quickly will I receive my order?
We pride ourselves on a quick turnaround - we aim to e-mail all digital orders within 3 hours (within office hours) but most are processed immediately by a team of skilled in-house operators. All post orders are dispatched the same day (within office hours) if received before 16.30. Our opening hours are: Mon/Tues 9 - 18, Wed 9.30 - 18, Thurs 9 -19, Fri 9 - 18, Sat 9 - 14

Why do some of your products have VAT on them and others don't?
If we post or supply a paper map/plan these products are zero rated by the UK Government but if we provide a product digitally (e.g. by email) this is classed as a service and therefore VAT is applicable

I live outside of the UK, can I still order from this website?
Yes. We sell our products worldwide

Confused about map scales?
The smaller the number, the greater the detail of the map. For example: 1:500 has a greater detail than 1:10,000...

What scale do I require for Planning Permission in the UK?
Our most popular basic Planning Permission Map is a 1:1250 plan but different local authorities require different map scales - we cover them all though 1:500, 1:1250 and 1:2500

What is the difference between Vector data and Raster data?
Vector data is represented as a series of two-dimensional coordinated lines and points, Computer-aided design (CAD) systems are able to interpret this type of digital data

Raster data represents map detail as a flat image, similar to a photograph, they are made from a matrix of individual pixels - we supply our raster data in tif format, the majority of PCs or Macs can open these products without the need to have specialist software

How does the National Grid work (UK) ?
Here is a useful download/link (pdf): LINK

How up to date is the mapping you sell?
We have instant access to Britain’s most accurate and comprehensive mapping data direct from the Ordnance Survey database.

I have purchased a paper map, can I make further photocopies of these plots?
For customers who have an existing Ordnance Survey paper map copying licence, If you would like further details of how to obtain a paper map copying licence, use this link: .How to obtain a paper map copying licence>>> . Alternatively please contact us direct as we can provide official additional copies at a reduced rate at time of purchase.